Pharmacy Benefit Managers Putting Profits Before Patients

A recent white paper commissioned by the American Oncology Alliance (COA), entitled “Pharmacy Benefit Managers’ Attack on Physician Dispensing and Impact on Patient Care,” reveals that CVS Caremark is reinterpreting a CMS (Centers for Medicare & Medicaid Services) rule and formulating a policy that would effectively categorize physicians as “out-of-network”. In addition, physician-owned pharmacies would be classified as “out-of-network” as well for not meeting CVS Caremark’s conditions for retail pharmacies to participate in its network.

This policy is expected to take effect January 1, 2017. If CVS Caremark were successful in carrying out this policy—and other pharmacy benefit managers (PBM) followed suit— the healthcare landscape and delivery of care in the U.S. would be altered forever. For one, the availability of medications would shift to retail and mail order pharmacies either owned or associated with pharmacy benefit managers (PBMs), and away from patients’ primary caregivers.


While the focus of the white paper was oncology, CVS Caremark’s decision has much broader implications. Consider this: CVS Caremark is one of 5 PBMs that control network access for more than 80% of covered lives in the U.S. When it comes Medicare Part D, all payments to providers must go through these PBMs. Thus, patients who rely on Medicare for their prescriptions will no longer be able to get their medications directly from their physicians because their doctors are not part of the PBM network.

When the largest PBMs establish a trend to systematically restrict network access for dispensing physicians and physician-owned pharmacies, the quality of patient care can be expected to continue to diminish significantly. Studies have shown that when patients get their medications directly from their doctor, they not only receive their medicines immediately, they are also more likely to “stay the course” of treatment. Patient health outcomes are enhanced because primary physicians—who are in the best position to manage care—are able to integrate the delivery of care in a way that ensures utmost effectiveness and continuity.

This highly coordinated and physician-led approach to treating patients is at risk when physicians are disintermediated by PBMs in the name of profits. Specialty drugs, in particular, represent a significant source of business growth for PBMs that over the years have created their own specialty pharmacies and mail order operations for these types of medications.

The cost of specialty medications has been on the rise. From 2003 to 2014, a study from UNC-Chapel Hill found that spending for specialty drugs almost doubled. In addition, while only 2% of the population in the U.S. used these drugs in 2015, these medications accounted for a disproportionate 37% share of total spending. By 2018, specialty medications are expected to explain half of all expenditures on medicines.

Is it any wonder then that CVS Caremark—and other PBMs—want to steer patients to their own pharmacies and mail order operations for specialty medications? The economic opportunity is simply too big for CVS Caremark to ignore and there is no other way to look at its impending move as nothing but financially motivated.

CVS Caremark’s decision is not justifiable under Federal and State laws that protect the freedom of patients to select their provider, as well as require Part D sponsors to comply with Medicare’s “any willing provider” requirements. Should CVS Caremark get away with its plan, one thing is certain: the quality patient care can be expected to decline even as treatment costs rise because of limited competition favoring PBMs’ own retail and mail order specialty pharmacies.

Xavier Athletics Relies On 5mRx®

The Xavier University Sports Medicine staff serves the student-athlete population through the prevention, recognition, evaluation, treatment, and rehabilitation of athletic injuries. Their goal is to prevent and eliminate the potential injuries that student-athletes may incur.

Consistent with the Jesuit philosophy of education and the mission of the University, the Xavier University intercollegiate athletics program strives to enhance and integrate the intellectual, moral, spiritual, emotional, social and physical growth of young men and women. Each sport operates in an environment of integrity and ethical conduct which promotes academic success, fiscal responsibility, competitive excellence, sportsmanship, community service, and equitable opportunities for all students and staff, including women and minorities.

Founded in 1831, Xavier University is a Jesuit Catholic university in Cincinnati, Ohio. Its three colleges offer 87 undergraduate majors, 55 minors and 19 graduate programs to 6,945 total students, including 4,540 undergraduates. The University is the sixth-oldest Catholic university in the nation and one of 28 Jesuit colleges and universities nationwide.

As a part of keeping student athletes healthy, the Xavier University Athletic department uses the 5mRx® Dispensing Software System. “We started using 5mRx® many years ago,” said Jody Jenike, Head Athletic Trainer. “We evaluated other software systems but we would’ve been required to pay $3,500 just to use the software.  We elected to use 5mRx® since the software was free. With everything computerized, it’s easy to use.” Jody continued, “We do like the labels.  We have the labels on the flat vials customized with our school logo.  The kids need to learn how to dispense their prescriptions from the flat vials at first but once we show them how to use the vials, they actually find them easier to use.”

“We find the 5mRx® prices for the prepackaged pharmaceuticals very reasonable as well, especially helping the self-insured,” Jody shared.  “The company advises us in advance of any pending price changes and sends reminders when our inventory needs replenishment.  With all the changes surrounding Obamacare, we plan to use the new insurance adjudication capability next year to support our dispensary.”

5mRx® was founded by Bill Hartig whom Jody has known for some time.  “We like working with Bill and and the rest of the team.  They’ve always been helpful in supporting the 5mRx® dispensing software and system, which is among the safest and most convenient means to provide prescriptions to patients.”

“We love the 5mRx® Dispensing Solution!”

Bruce S. Logan, D.D.S. of the Oral and Maxillofacial Surgery Center of Oregon practices a full scope of oral and maxillofacial surgery, with expertise ranging from corrective jaw surgery to wisdom tooth removal.  The center treats facial injuries and performs a full range of dental implant and bone grafting procedures. Dr. Logan’s Advanced Cardiac Life Support certified staff is trained in assisting with local, I.V. sedation, and general anesthesia within a state-of-the-art office setting. With the latest radiographic technology available, including a Galileos 3D imaging scanner, Dr. Logan and his staff provide the highest level of oral surgery care available.

For more than 8 years, the Oral and Maxillofacial Surgery Center of Oregon has been dispensing medicines using the 5mRx’s® Dispensing Software System. This dispensing solution enables physicians to dispense prescriptions, saving them and their patients time and money.  According to Janelle Haoms, who manages dispensing for the surgery center, “We originally started using the 5mRx® Dispensing System as something new to offer our patients, and now we’re averaging approximately 15 prescriptions per day.  We have found that 5mRx® makes prescribing and obtaining medicines much easier for us and our patients.  We love it.”

When asked what other benefits they’ve found in addition to the convenience provided the 5mRx® system, Janelle stated “We’ve found that our patients without insurance save money.  Using the 5mRx® solution, we can offer patients pharmaceuticals at lower prices compared to traditional drug stores.  It’s an important benefit of the system to our patients.” She continued, “Besides convenience and saving money, the doctor finds that 5mRx® eases the workload in the office as well.  With 5mRx®, we no longer have to call pharmacies with the prescriptions for our patients.  By eliminating these calls, the office saves a lot of time and effort.”

As a part of the solution, 5mRx® uses the m-pack® flat pharmacy vial which represents the first new pharmacy vial since the 1950s.  “We love the flat packaging as we can store a lot of medicines,” Janelle shared.  “With all the prescriptions we fill daily, we need to store many of the prefilled vials in a small space.  Since the vials are different, we’ve learned to show new patients, especially the elderly, how to open and use them.”

After more than 8 years, the Oral and Maxillofacial Surgery Center of Oregon has found the 5mRx® dispensing solution as a valuable tool that offers convenience, lowers costs, and saves time for both staff and patients.

5mRx® is Changing the Future of Pharmacy

5mRx® is changing the future of pharmacy.  Offering the most efficient and cost effective work flow alternative to traditional dispensing methods, the 5mRx® physician dispensing software eliminates the source of most dispensing errors.  With the 5mRx® compact storage system, providing medications to patients has never been easier.  Medications are pre-packaged into sealed, child-resistant, tamper-evident containers, and pre-labeled to the doctor’s specifications in a truly ready-to-dispense format. Simply add the patient name, date, doctor’s name, and refills using the software. 

According to Bill Hartig, founder of 5mRx®, “5mRx® provides a simple and easy means for physicians to dispense medicines to their patients in their offices.  By dispensing themselves, physicians save their patient’s time, making it easy for patients to obtain their medicine.  In addition, 5mRx® reduces the physician’s risk by not relying on others who may fail. Overall, 5mRx® is the safest and most convenient means to provide prescriptions to patients.”

When asked what led him to create 5mRx®, Bill responded by saying, “It was 1984, when I was a sales person for a large pharmaceutical manufacturer.  A dentist wanted to purchase direct, but had no way to meet all of the packaging, labeling, and recording-keeping requirements for dispensing pharmaceuticals.  It’s always been legal for physicians to dispense, but they must do it correctly.  No longer can physicians give medicines in paper envelopes like they did up until the 1980s.”  Based on the need for physicians to dispense medicines correctly, Bill’s manual dispensing system evolved into the 5mRx® software-based total dispensing solution.

5mRx® provides many benefits to both the physician and the patient including convenience, reduced risk, reduced costs, and even increased profits.  But when asked what the most important benefit is, Bill stated, “Convenience.  Yes, 5mRx® is a profit center for the physician but most of my physician customers say their decision to dispense was based primarily on the added convenience for their patients.  For example, 5mRx® makes it easy for surgery centers to send their patients home with the 3 prescriptions they need for the next 5 days.  No longer must the patient stop by the pharmacy on the way home from surgery.  Physician dispensing provides a valuable benefit to patients.”

Bill continued, “5mRx® is convenient for physician offices as well.  A typical physician office may spend 1.5 man-days a week just approving refills.  Now, offices can refill and dispense prescriptions in less time while adding a new profit center.  5mRx® is great option for both patients and doctors.”

Dispensing to patients can be efficient, convenient, and profitable. By having your medication pre-packaged in custom labeled unit-of-use containers, you are able to virtually eliminate packaging and labeling errors along with the cost of staff involvement in the packaging and labeling process. 5mRx® dispensing stations can place up to 6,000 ready-to-dispense units within reach of a single person.